Return and Refund Policy
Latest update: October 16th, 2023
Thank you for shopping at Ketz Aesthetic.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our Policy on Return and Refund. The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Ketzapp Limited, Suite 3052 Unit 3A, 34-35 Hatton Garden, Holborn, London EC1N 8DX, UK.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Ketz Aesthetic, accessible from https://ketzaesthetics.company.site/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You placed an Order.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision:
By email: contact@ketzapp.tech
By visiting this page on our website: https://ketzaesthetics.company.site/
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on promotion sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Suite 3052 Unit 3A, 34-35 Hatton Garden, Holborn, London EC1N 8DX, UK
Ketz Aesthetic cannot be held responsible for items damaged or lost in return shipment . We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Warranty And Guarantee
Items ordered through Ketz Aesthetic are strictly on an “As Is” and “As Available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, Ketz Aesthetic expressly disclaims all conditions, representations, and warranties whether express, implied, statutory, or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by the User from the Company will create any warranty not expressly stated herein.
For further information, You may also refer to Our Terms and Conditions Policy.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: contact@ketzapp.tech
By visiting this page on our website: https://ketzaesthetics.company.site/
